You Are Responsible ... a talk for students 6th grade thru College.

Customer Retention ... The What, Why's & How's  you really should know!
For companies - sales meetings and non-profits associations.

Attitude ... What is it and why it makes a difference ... For sales meetings and events!

Establishing Lifetime Value ... What is the marginal networth of your customer / client? What is the lifetime value and what this really means to you!

HINT: The lifetime value of a customer is roughly 20 times their annual spending with you.

Question! How many dollars are you not getting through referrals and repeat business because you are not following up on a regular and consistent basis .... ??

If you are not following up on a regular and consistent basis with emotional based communications, your clients are someone else's prospects!